how to value the mail sender in the reporter field ?

[Fabrice Gantois]

Hi everybody

My mail process to  create ticket in Jira is ok but I dont find how force the reporter field with the sender of the mail ?

we note that the sender has an account in  Jira.

Hi everybody my mail process to create ticket in Jira is ok. But I dont find how force the ticket reporter field with the sender of the mail ? For information we know that the sender has already an account in Jira. Thanks in advance for your help and answer. Fabrice

[Trudy Claspill · Accepted solution]

Hello @Fabrice Gantois 

In what type of project are you creating the issues?

Does the sender of the email have licensed access to your Jira instance, and access to create issues in the specified target project?

[Fabrice Gantois]

Hello @Trudy Claspill 

thanks for your answer.

My apologies because after new tests , the ticket's generation is good. The name in the mail's CC field valued in the watcher field.