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assignee component lead as a component lead

julia casagrande May 14, 2024

Hello, 

 

I have a service project, which each task should be assigned to the component lead, but  it is not working. when i create the task go automatics to unassigned. and if i try to change later, its only work to the adm people. 

 

What should i do? 

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Michael Wohlgemuth
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May 14, 2024

Hello.

You need to make sure you have the following:

  • At least one component in the project
  • A component lead assigned to this component
  • The "Default Assignee" in the component settings - set to "Component Lead"
  • The permission scheme option "Assignable User" needs to have the users that need to be assigned in it

When this is all setup, the issue should get assigned to the component lead (if the component was chosen) once it is created.

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Fazila Ashraf
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May 14, 2024

Hi @julia casagrande 

So in the Default assignee of the component, you do not see 'Component lead'? Or are you checking in the project details' default assignee?

Does this component lead has product license and assignable issue permission?

julia casagrande May 14, 2024

I didnt understood. 

 

I cant not she in the default assignee the option component lead, in the details of the project... Because i need to be able to assignee automatic the tickets just selecting the component (that it will assignee directly to one person)

Screenshot 2024-05-14 alle 12.09.44.png

julia casagrande May 14, 2024

And is i create a ticket now, which has the component lead, when i create the ticket dosent assignee to the component person... but goes to unassignee

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julia casagrande May 14, 2024

In my Default assignee field, i cant see the the Component lead

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