Why is "mention function" is not working?

[Burcu Uluçay]

Hello!

I'm using Jira's Work Management. Since the day I started using it, I cannot use mention function. 

What can be the reason for that?

When I write "@", the accounts of the people in my contact are not appeared and even though I complete them manually, the comments do not reach them. 

Thank you!

[Mayur Jadhav]

Hello @Burcu Uluçay ,
Welcome to the Atlassian Community!!

To show the user's to @ mention user in comment or description you need to have a Global Permission to the 'Browse users and groups.

You may please reach out to your Jira Admin to provide you with this permission. or if you enough privilege then follow the below steps.

1. Choose > System.

2. Click Global Permissions.

3. Make sure your user is included in the Users / Groups that have the Browse users and groups permission.

Regards,
Mayur 

[John Funk]

This is a duplicate post of https://community.atlassian.com/t5/Jira-Software-questions/After-typing-no-users-are-not-showing/qaq-p/2275252

That post has been closed to replies.