You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
Jira service management issue: We couldn’t save your approval response while approving the change request.
1) I"m using default Change management workflow as below.
2) Change approve automation which is working fine as per the below screenshot.
3) Error while approving a request.
Please help to fix this error.
Okay, if it is working for other request workflow, then you may have to check the workflow. Have you given what transition it has to move when the approval is done.
As @John Funk please check the validators in the workflow.
One more thing i found was in case site subscription for product is expired then we may see this issue as mentioned here https://community.atlassian.com/t5/Jira-Service-Management/Cannot-Approve/qaq-p/1751882
I hope that is not the case here