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Seeking Guidance: Admin Transitioning JIRA System Combining Services (日本語可)

Asako Hosoe May 6, 2024

Hi everyone,

I'm currently the JIRA Work Management admin for a growing team of over 100 internal and external members. In light of the announcement regarding the JIRA system combining Jira Work Management and Jira Service Software into one service, I'd like to ask for some guidance.

As someone who's managed the simpler system for a few years, I'm eager to ensure a smooth transition that minimizes disruption for the team and business operations. However, I'm concerned that my current knowledge might not be enough to administer the combined system effectively.

To prepare myself and the team, I'd greatly appreciate any advice on the following:

  • Resources: Where can I find reliable information about managing a combined JIRA service environment?
  • Learning: Are there any recommended courses or certifications that could equip me with the necessary skills?
  • Transition Materials: Does anyone have access to onboarding documents or helpful websites specifically for transitioning teams to a combined JIRA service?

I'm open to any insights or suggestions you might have. Feel free to share your experiences or point me towards relevant resources.

日本語でのコメントも歓迎します。 (I welcome comments in Japanese as well.)

Thank you!

1 answer

1 vote
Trudy Claspill
Community Leader
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May 7, 2024

Hello @Asako Hosoe 

The recent announcement is about combining Jira Work Management and Jira Software into a single product under the name "Jira". Jira Service Management will still be a separate product.

There is no yet a lot of detail yet on how this unification will change the user or administrator experiences yet.

JWM and JSW use the same administrative core. I would not anticipate that there will be much change there.

If you have truly licensed only the JWM product so far, then the unification will make available to you functionality that was available previously only in the Jira Software product. This would include at least addition project templates, and Scrum and Kanban boards, with additional reports that are designed for those types of projects and boards.

You can find free training materials that cover the current JSW functionality at I don't think there is anything yet that is specific to how the new unified product will be different than the current JWM and JSW products.

Asako Hosoe May 7, 2024

@Trudy Claspill 
Thank you for pointing out my mistake.
Moving forward, I will pay close attention to those unification details and begin my training on JSW admins.

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