Removing the associated product with Jira Work Management (Cloud) -

[Benjamin Y.]

Hello Support, 

I need to apology for the very general question that I would like to highlight. But I am trying to remove this associated product - Jira Work Management (from one the enterprise) that I've integrate with the organisation.

The reason for trying to remove/delete some of these associate product is because I no longer requires them, and I would like to do some housekeeping and tidy up my personal account.

Please assist. Thank you.

edit: screen capture:-

comments: I would like to add that I've a total of five (5) organization at the present moment, and the purpose of this post - is to find out how can I remove all of the other four ('4") organization that are no longer in use/relevant. 

Thank you

[Benjamin Y. · Accepted solution]

Hello All, 

Thank you for responding to this inquiry and open ticket.

I will now mark this ticket as closed - since Atlassian Support have reach out to me on this issue.

Till we meet again, take care!

[John Funk]

Hi Benjamin,

Jira Work Management comes with both Jira Software and Jira Service Management. Why are you trying to remove it? 

[Benjamin Y.]

Hello John, 

Thank you for your replies. I'm trying to delete the whole organization or enterprise; I've accidentally created multiple copies of enterprise. I'm trying to do some housekeeping and remove some of the stuff that I no longer require and do not foresee myself using them in the near future. 

Thank you

- I understand and know that Jira Work Management, Jira Software and Jira Service Management comes standard together. But if you were to look at my earlier communication/post - I'm having a difficult removing/deleting the organization - if there are any associated products. 

- Cheers

[John Funk]

Then you are probably better off just contacting Atlassian Support and have them guide you through it. 

[Benjamin Y.]

Hello @John Funk

Thank you for your replies. Yes, I've wrote to Atlassian Support, and I'm still waiting for a replies from them...

by the way, I'm not a paid user - so I am not sure if I'm entitled to chat technical support. By the way, I really appreciate paid technical chat assistance very much. 

Cheers

[John Funk]

How can you be an Enterprise user and not be a paid user??

[Benjamin Y.]

Hello @John Funk

Sorry, but I think you got me wrong - or you have misunderstood me.

No worries, I guess I will have to raise this case with Technical Support and let them advice on me on what should I do? 

----------------------

edit: I've made a repost of this question - with some new screen capture.  Nevertheless, thank you for your assistance. Cheers 

[John Funk]

Yes, your best bet is to contact support. But do not use the word enterprise with them - that means something totally different. 

[Benjamin Y.]

Okay, my apology in the wrong choice of word to use:- and thank you for the clarification.

But I believe that you've look at my first post, I've made some amendment to the original post, by including a screen capture to the post. This is not so much of a technical issue by more of the administrative one, because this is really an eye-sore to have some many organisation. 

in any case, thank you very much for the reply and assistance.

[Sebastian Krzewiński]

Hi @Benjamin Y. 

Please check this page (https://support.atlassian.com/organization-administration/docs/remove-domains-and-products-from-your-organization/) how you can remove product from your org.

Regards,

Seba

[Benjamin Y.]

Hello I've tried following the steps that you've mentioned.

Please refer to the following attached screen capture that was observed.

[Benjamin Y.]

I would also like to add that I've tried to remove the individually associated products and domain on the admin console - via the main page, but it was not possible as well.

Please refer to the attached screen capture as follows:-

[Sebastian Krzewiński]

Hi @Benjamin Y. 

Deleting organisation is not what you want. If you will delete whole org you will lost all your tools.

You need to check this part and delete subscriptions that you no need longer - https://support.atlassian.com/organization-administration/docs/remove-domains-and-products-from-your-organization/#Remove-all-products-linked-to-your-organization

Regards,

Seba

[Benjamin Y.]

Hello @Sebastian Krzewiński ,

Thank you for your replies. I do not mind losing all my tools - I've more than one organization under my manage. 

To add, I've also followed the steps mentioned in your link that you've provided earlier - by removing some of the associated products. Still,  I am not able to delete the organization.

Cheers

[Sebastian Krzewiński]

@Benjamin Y. 

In that case please contact with atlassian support (https://support.atlassian.com).

Regards,

Seba

[Benjamin Y.]

Hi @Sebastian Krzewiński

Nevertheless, thank you for your help and assistance on this matter. 

Cheers