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Re: Your Atlassian Cloud site is currently unavailable.

Hello Atlassian team and community 

We seem to have the same problem at the moment, are we alone in this or is it a common issue?

3 answers

Thanks. Already did a few hours ago, waiting for a reply from the team

Stephen Sifers
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Jan 17, 2023

Hello @Alexey Zanin ,

Thanks for reaching out, and we appreciate you raising a support request. After reviewing your request, your site was deactivated due to a billing and renewal issue on your side.

Please continue to work via your support request to have the issue resolved.

Regards,
Stephen Sifers

Hi there!

@Alexey Zanin  it looks like a mass problem.

@Dirk Ronsmans  We have the same issue for 10-12 hours now. And we need your help so much. No answers from support all day.  (ticket# JST-836283)

Stephen Sifers
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Jan 17, 2023

Hello @Stanislav Sturov 

Similar to the issue Alexey is having above, your site was deactivated due to a billing and renewal issue. Our support folks have responded to the request you referenced above regarding instructions on resolving this matter.

Please continue to work within the referenced support issue to resolve your site availability quickly.

Regards,
Stephen Sifers

0 votes
Dirk Ronsmans
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Jan 16, 2023

@Alexey Zanin ,

Going by https://status.atlassian.com I don't see any general issue ongoing.

Might be best for you to raise a support ticket about this with support (https://support.atlassian.com/contact)

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