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Jira Product Discovery interferes with Jira Work Management

David Hill
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August 9, 2023

I've been on the beta of JPD (just moved to the non-beta version) alongside JWM and all along I've had the same issue. Each time I open a JWM project, it opens in JPD. Mysteriously, while JWM shows myself (as org admin) as the sole user, the Jira Products page shows zero users for JWM. Have tried all the obvious steps, such as clicking on 'manage Product', 'Add users' etc - it happily lets me add myself multiple times but this makes no different to what I mentioned above (e.g. Jira Products page persists in showing zero users). 

Not sure if it's relevant,  but there appears to be no option to add anyone as Product Admin for JWM (nor JPD, for that matter) - though I'm both a User and Product Admin for Confluence. 

Not sure what's happening here! I just want to make sure I understand what's going on before I unleash Jira on my staff - hence using it with only one user for the moment.  

Thanks in advance for responses!  

1 answer

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Laura Campbell _Seibert Media_
Community Leader
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August 9, 2023

Hi @David Hill ,

When you filter your projects for JWM and Product Discovery, are you seeing something similar to this?

JWM vs JPD.png

The JWM project you've created is correctly indicated for the type as either Company or Team-managed business? And the JPD as a Product Discovery type?

And when you click on your JWM project, you're seeing this kind of interface?

JPD basic screen.png


Or this kind of board? (Note the tabs across the top are different)

JWM basic board.png

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