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I'm having trouble accessing Jira, how to solve ?

Carlos Henrique Sesti Grangeiro
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July 31, 2023

When logging in with user and password, the account loops, follows attached image.jira-error-access.png

2 answers

0 votes
Prachi Bolar
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 1, 2023

Hello,

Thank you for contacting Community.

This error usually goes off after clearing cookies and cache and you should be able to log in fine.

If the error still persists, request you to check if you have access to the products and its not been revoked.

Post this, if the error still occurs kindly raise a  support ticket here: https://support.atlassian.com/.

We can then investigate this further and identity the root cause with the help of our logs.

Thank You,

Prachi

0 votes
Benjamin
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 31, 2023

Hi,

 

It seems like this is on cloud. You should reach out to Atlassian support and raise a ticket. Atlassian should be able to check the system on what could be at fault and remediate it. There's limited visibility as an end-user. 

 

-Ben

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