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I am unable to see my colleagues names when I @name them in the comments?

Elizabeth Alden
Elizabeth Alden September 13, 2022

@Name not displaying list of my fellow users / colleagues

 

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Bernice
Bernice
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 14, 2022

@Elizabeth Alden Ideally, you must have "Browse users and groups" permission under Settings > System > Global permissions for you to be able to browse for your colleagues names. Check if you have it already. 

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Jack Brickey
Jack Brickey
Community Leader
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September 13, 2022

Hi @Elizabeth Alden ,  welcome to the community.

In order to be able to at mention a user they must have permissions to the project. Can you verify this. What type of project is this - Company or Team managed? Can you assign an issue to the user? Can the user otherwise browse issues, make comments etc in the project?

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