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How can i change product URL in the Jira Account

Dear Team,

I am trying to change the product URL in my Jira account. I could not able to change the product URL. The update URL option is hidden or not working. I am trying to below-mentioned steps. But this method is not possible. Please help me , how can I change product url in the jira account.

update a product URL:

  1. Go to admin.atlassian.com. Select your organization if you have more than one.

  2. Select Products > Product URLs.
    You will only see this option if you are an organization admin.

  3. From the site where you want to change the URL, select Update URL.

  4. From the Update URL dialog, enter the beginning of the new site URL.
    Enter at least 3 characters. You can use lowercase letters, numbers, and hyphens if they’re in the middle of the name.

  5. Select Continue.

  6. From the Updating product URLs dialog, you’ll see a list of products that are updated with the new URL. Select Update to confirm you want to change the URLs.

1 answer

1 accepted

2 votes
Answer accepted
Alex Koxaras _Relational_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Nov 09, 2022

Hi @Admin Cyberconverse 

The above steps are correct. If you are a site/org admin that URL should work. Try the following:

  • Go to the go wheel > User Management
  • Products > Products URL
  • Click update URL

Let me know if that works.

I am trying this method, but it's not working. I am using the free version of Jira. 

Alex Koxaras _Relational_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Nov 09, 2022

Oh, sorry I missed this tiny piece of information. According to the documentation

Updating URLs is available for sites that have at least one Jira or Confluence product with a Standard, Premium, or Enterprise plan. You’re unable to update the URL if the site has only Jira Free and Confluence Free.

https://support.atlassian.com/organization-administration/docs/update-a-product-url/

What you can do is either start a new instance, or perhaps upgrade as an evaluation to Standard, change the URL and downgrade to free again.

Thank you so much your valuable support.

Alex Koxaras _Relational_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Nov 10, 2022

No worries! Kindly mark my answer as accepted in order to help others! Thanx!

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DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
TAGS
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