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Have I to pay for inactive users?

Foued Makhloufi
Foued Makhloufi
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March 3, 2024

Dear Jira Team,

I add by failure two inactive emails to my account, and then I delete them, however  it apear that I have to pay for that!!! is that any correction please? and if it is possible to activate again my account before the subscreption until 23.03.2024.

Thank you for your support

Best regards 

foued

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Mohanraj Thangamuthu
Mohanraj Thangamuthu
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 3, 2024

Hello, Good day. Inactive and de-activated users will not be counted for subscription. Only active users with the product access will be counted for license. Thanks

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Szandra Varga
Szandra Varga
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August 23, 2024

Hello,
I would like to ask that where I can find the official document, description in this subject? Could you please send a link where I could read more?
Thanks a lot in advance :)

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Mohanraj Thangamuthu
Mohanraj Thangamuthu
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 23, 2024

Hello, Good day. Please refer to the following link. https://www.atlassian.com/licensing/cloud#users-roles

Screenshot 2024-08-23 at 3.10.05 PM.png

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Jack Brickey
Jack Brickey
Community Leader
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March 3, 2024

You will not be charged for inactive or deleted users. You also show you are on Free plan. If you maintain 10 or less active users it is free.

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