Automation rule for a dependent task

[samantha_sharkov]

Hello! 

I need help creating in Jira automation the following business rule: "When one task is marked complete, it triggers an email notification to the owner of the next dependent task to take action. "

Thank you in advance!

[Trudy Claspill · Accepted solution]

Hello @samantha_sharkov 

Welcome to the Atlassian community!

How are you creating the dependency relationship between the issues? Can you show us a screen image example that show an issue with dependent issues?

[samantha_sharkov]

Hi @Trudy Claspill ,

Thank you for your response. Please see the screenshots. 

[Trudy Claspill]

Do you have any experience with creating Automation Rules? Have you reviewed the documentation? Have you tried to create a rule for this? If so, show us what you have so far and indicate the step(s) where you need help.

Based on your screen image it seems that there is a generic Issue Link relationship between the two issues that uses the blocks/is-blocked-by link.

How is the "owner" of the dependent issue noted in that issue? Is it the Reporter, the Assignee, or some other user picker field?

The basic outline of the rule would be:

TRIGGER: Issue Transitions
- To Status: <the status or statuses that represent "complete">

BRANCH: Related Issues/ Linked Issues
- Link Types: blocks

ACTION: Send Email

[samantha_sharkov]

Hi @Trudy Claspill . No, I do not have experience with automation. I reviewed some. Usually, in the community, people just give a few lines of code. That is what I was very hoping for. But it seem this community is quite different from Jira software. :) Thanks for your answer! The code direction is very helpful.

[Trudy Claspill]

This community is not necessarily different than the other community.

I prefer to teach people how to use the tools vs. simply giving them the completed documented solution. If you learn how to use the tool then you can develop solutions without having to wait on other people to provide you the solutions.

I am happy to coach you through this if you want to learn.

Try to create the rule with the guidance I provided, and report back if it isn't doing what you expected. In that case provide us with the details of the rule that you created, the information about how it is not accomplishing your goals, and the details of the Audit Log for the execution of the rule.