Automation Limit

[Jeanette Bonifaz]

Hi All,

We are receiving the message that we have reached our automation limit in Jira Work Management. However:

- Only a few of our automation rules have stopped working. Others are working normal.

- From what we see, we only have 746 automations in the month of June, short of 1,000. 

We cannot identify why it says we have reached the limit if we only have 746 automations. Maybe we are missing something? 

[Bill Sheboy]

Hi @Jeanette Bonifaz 

What is your Jira license level: Free, Standard, Premium, or Enterprise, as that impacts your available "usage" count?

https://support.atlassian.com/cloud-automation/docs/how-is-my-usage-calculated/#What-are-my-usage-limits

Regarding what counts as "usage" please read through this entire documentation: https://support.atlassian.com/cloud-automation/docs/how-is-my-usage-calculated/

Your question seems to indicate you are on "Standard" level, even though the question tagged as "Free" level.  In that case, it is possible one of your other products, and not Jira Work Management, exceeded the limits.

Please ask your Jira Site Admin to check the usage in global settings to confirm the cause.

Kind regards,
Bill

[Jeanette Bonifaz]

Thanks Bill. Yes we have Standard!

[Jeanette Bonifaz]

But why would one product's limit being reached affect another? I thought each Product had their own limits and the usage was counted separately. 

[Bill Sheboy]

I recall some limits are by count-by-product while others span all products, such as emails sent.  Although that should not apply for the Standard license.

Your admin should be able to see exactly the counts which hit limits with the improved usage views: https://support.atlassian.com/cloud-automation/docs/view-your-automation-usage/

If there is an error, they can then submit a ticket to Atlassian Support to help: https://support.atlassian.com/contact/#/

[YY Brother]

Hi @Jeanette Bonifaz 

Welcome to our Community.

Please attach the screenshot of https://[your site].atlassian.net/jira/settings/automation#/tab/usage so that we can take a look.

Thanks,

YY哥