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As an admin, why I get to a message 'need an approval from admin' when I added a new user?

Nam Stevenson
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August 2, 2023

Not sure why I get to see the message as I'm an admin.  I did check with the new user I just added and she got in successfully.  Is the message legit? Or just a reminder?  Thanks!

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Mohanraj Thangamuthu
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 6, 2023

Hello. Good day. Kindly check the user access setting. Thanks

Screenshot 2023-08-07 at 12.10.50 PM.pngScreenshot 2023-08-07 at 12.10.59 PM.png

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Brant Schroeder
Community Leader
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August 2, 2023

@Nam Stevenson Welcome to the Atlassian community

As a Jira admin you will be able to administer users on your product but not for the whole organization.  Adding a user can impact licensing and the organization admin has it setup that he needs to approve these users before the can be added.  https://support.atlassian.com/organization-administration/docs/what-is-an-atlassian-organization/ 

Nam Stevenson
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
August 2, 2023

Thank you Brant, that makes sense.  FYI, I am not an organisation-admin.  Another admin granted me an admin access.  After adding me as an admin, both of us got the alerts when we added more users.  He mentioned that it never happened to him before when he added more users.  Bad timing with the limited licensing issue?

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