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working days in sprint for Jira

Hi all,

Has anyone else seen this.  When starting a sprint in a particular project I am getting the following:

Start Date: 4/26/19 7:49 PM

End Date: 05/07/19 2:31 PM

There are 18270 working days in this sprint.    

Ummm  April 26th to May 7th is not quite 18,000 + days???

Thanks,

Robert

1 answer

1 accepted

1 vote
Answer accepted

Hello Robert,

I hope you are having a nice day.

Could you please let us know where are you seen the number 18270? Can you please send a Screenshot of this?

Analyzing the information you provided a little bit further, It seems the number you are seen is, in fact, the minutes between the Start and End date. I can explain it in a simple calculation:

- You have 13 days between both Start and End date

- 24h per day: 312 Hours

- 312 Hours x 60 (Minutes per hour) = 18720 - A similar number to the one you found

That been said, I believe that something might be misconfiguring the report or View you mentioned.

If this information does not help, please provide us with the requested screenshot so we can further investigate what is causing the issue.

Hi @Petter Gonçalves I have shown the picture is there anything else you need from me?  Should I open a Atlassian TTK?  Thanks so much, Robert

Hello Robert,

Thank you for your answer and sorry for the late response. I didn't receive a notification about your answer.

After some time investigating, I still not able to reproduce your issue on my own test instance.

That been said, can you please provide us with the following:

- A screenshot of your time tracking configuration (JIRA Settings > Issues > Time tracking):

Screen Shot 2019-05-03 at 11.22.09.png

- A screenshot of your Look and feel date/time formats (JIRA Settings > System > Look and Feel):

Screen Shot 2019-05-03 at 11.22.19.png

- A Screenshot of your date picker format (JIRA Settings > System > General Configuration > Advanced Search):

Screen Shot 2019-05-03 at 11.24.50.png

Additionally, check the screenshots I provided and confirm if there any different setting that might be causing the issue.

If the settings are the same as mine, I recommend you to contact our internal support to take a deeper look at this:

https://support.atlassian.com/contact/

You Bet!  Thanks for you efforts. 

Here is the Time settings:

The number of working hours per day is 8.
The number of working days per week is 5.
Time estimates will be displayed in the following format: pretty (e.g. 4 days, 4 hours, 30 minutes)
The current default unit for time tracking is minute.
Copying of comments to work description is currently enabled.

For the users you wish to be able to log work on issues, ensure that they have the Work On Issues permission in the relevant permission scheme.

____________________________________________________________________________________

datetime-format.png

The look the same so I will open a ttk

AdvancedSettings.png

Upon second look the middle one is slightly different as I had a request for the customer to change the default to MMM for Complete Time/Date format.  But that shouldn't change it to minutes one would assume.  

Hello Robert,

You are completely right, the format you have chosen for your date formats should not cause the mentioned issue.

In fact, I set my Cloud site with the same values you configured in the general configuration and Look and feel, but I still not able to reproduce the issue.

It makes me believe that maybe you are facing a new bug regarding the working days tab of the board or some browser displaying issue.

Since you have opened a ticket with our internal support, please mention this community question in the ticket and, once you got some time, provide us with the information below so we can a look together with the internal support team:

1 - Navigate to your board > Board settings > Working days > Provide us with a screenshot of this page and also try to change one of the days and them change it back to what it was, checking if it has fixed the problem

2 - Check if the issue is happening on any other browsers

Like Robert G. Nadon likes this

Hi Petterson, 

I did mention this community post and provided a link in the TTK.  Here is the working day config for the board.  I only see that when starting a sprint so I will try to setup a dummy environment and see if I can reproduce.

Thanks,

Robert

image.png

I just tried to reproduce and I cannot.    This must be something with my customers local system/environment.  I will have him try another browser.   Now that this has been reduced to most likely an environmental issue by my customer please feel free to close this out. 

Thanks!

Robert

You are welcome, Robert!

Thank you very much for your feedback and understanding.

When the root cause of the issue is identified, please let us know what it was so this information can help other users facing the same problem.

Also, feel free to contact us again if you need help with anything else. :)

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