Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

why is my Jira and Xray out of sync? how do we re-index projects ?

topdoc I'm New Here Jun 29, 2021

I had defined test cases in Xray it shows the following error message "some issues appear to be out of sync between Xray and Jira we recomend that you perform a re-index of the following projects"

I am not able to generate results for test also 

I have attached the screen shorts please have a look 

1 answer

Hi @topdoc 

Please perform the re-index in Xray settings as described in the documentation:

https://docs.getxray.app/display/XRAYCLOUD/Project+Settings%3A+Re-Indexing#ProjectSettings:ReIndexing-Forceare-index

If the error message persists, it is best to contact Xray Support (http://xraysupport.xpand-it.com) since it will be necessary to troubleshoot your cause.

Thank you.

Kind regards,
Rogério Paiva [Xray Support Team]

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira

⏰ Day in the life of a Jira Admin!

Hello Community! We thoroughly enjoyed this just-for-fun conversation in the Jira Admin Group about what it's like to be a Jira Admin. For #JiraJuly, our talented designers created these graphics t...

886 views 2 22
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you