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why is my Jira and Xray out of sync? how do we re-index projects ?

topdoc I'm New Here Jun 29, 2021

I had defined test cases in Xray it shows the following error message "some issues appear to be out of sync between Xray and Jira we recomend that you perform a re-index of the following projects"

I am not able to generate results for test also 

I have attached the screen shorts please have a look 

1 answer

Hi @topdoc 

Please perform the re-index in Xray settings as described in the documentation:

If the error message persists, it is best to contact Xray Support ( since it will be necessary to troubleshoot your cause.

Thank you.

Kind regards,
Rogério Paiva [Xray Support Team]

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