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why is my Jira and Xray out of sync? how do we re-index projects ?

I had defined test cases in Xray it shows the following error message "some issues appear to be out of sync between Xray and Jira we recomend that you perform a re-index of the following projects"

I am not able to generate results for test also 

I have attached the screen shorts please have a look 

1 answer

Hi @topdoc 

Please perform the re-index in Xray settings as described in the documentation:

If the error message persists, it is best to contact Xray Support ( since it will be necessary to troubleshoot your cause.

Thank you.

Kind regards,
Rogério Paiva [Xray Support Team]

Hi @Rogério Paiva - Xray Xporter , I have the same problem described above. when re-indexing can I have a bad impact on my project?

Thank you

Hi @Erika Reznik 

The re-index is executed to fix indexing issues, so if you have any issues with index problems, these will be affected. But this would happen anyway since without the correct index the issue would not function properly.

If you need further analysis on your instance please contact Xray Support (

Thank you.

Kind regards,
Rogério Paiva [Xray Support Team]

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