why do i fail to get list Users via API, while other endpoint working as expected.

Yuri Myts March 21, 2024

failed to get users [Err: 'request failed. Please analyze the request body for more details. Status code: 401'

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Mohanraj Thangamuthu
Atlassian Team
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March 21, 2024

Hello, Good day. Make sure you are using Org admin level API token for authentication and not the API key created under the user account. https://support.atlassian.com/organization-administration/docs/manage-an-organization-with-the-admin-apis/

Yuri Myts March 25, 2024

it is OAuth connection with read:users scope

David Bakkers
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March 25, 2024

@Yuri Myts 

The Cloud Admin REST APIs do not use OAuth, they use Basic auth with key + token.

Yuri Myts March 26, 2024

i am talking about regular API, not the admin.

Yuri Myts March 26, 2024

@David Bakkers @Mohanraj Thangamuthu we are collecting the tickets, projects groups successfully with our Oauth app, but users are failed with an error described previously

Mohanraj Thangamuthu
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 26, 2024

Could you help with the REST API end point you are running for the user fetch call.

Yuri Myts March 27, 2024

@Mohanraj Thangamuthu it is GET rest/api/2/users/ endpoint.

Yuri Myts April 3, 2024

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