which config. shall be done in the Symantec Antivirus to allowing remote access to Jira server?

[Bárbara Lara]

The remote access via web browser does not work when Symantec antivírus is enabled. Which configurations shall be done in order to allow this comunication (e.g.: ports and protocols to be allowed).

[Bárbara Lara · Accepted solution]

We have found a solution: in the firewall window of Symantec Manager, under policies, we have created a new rule to allow ports 50000 - 60000 (remote) and 8080 (local). 

[KAGITHALA BABU ANVESH]

https://confluence.atlassian.com/jirakb/configure-anti-virus-software-for-use-with-jira-server-398393384.html 

As the Atlassian team and community not suggesting to use semantic anti virus on servers. please try for other anti-virus tools 

[Bárbara Lara]

Hi, we have found a solution for this. It is in my next comment.