Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

where do I get the system info server id to create license?

where do I get the system info server id to create license?

I see a settings icon, and then down to 'System', but there is no System Info link like what the instructions say.

3 answers

1 accepted

0 votes
Answer accepted

You are using Jira Cloud.

These do not have a server id, which is not a problem because you don't need it.

You do not get licences for Cloud systems, you buy a subscription to a service.

So, this takes us back to the question of what you are trying to do.  Are you trying to renew your subscription?

I'm really stuck in the server install.  I think its a catch 22 because I can't get the server id if I haven't finished the server install.

Ah, ok, if you're part way through the install, then no,  there is no server info page to get to.

However, as you go through the install screens, it will ask you for a licence at some point.  On the page that it asks you for a licence, the server ID will be displayed.

That is something.  But I think it is still an issue.  


I get to a page that talks about going to the my.atlassian page to generate/install a license.  I don't recall much else on that page, but I will go back and see.

Then I get bumped into this sort of loop.  I can see redirects and eventually I am at the login page again.jiraSetup3.png

So maybe something wrong with my account?

This is the gotcha part:

Actually, the gotcha part is the screenshot of the licence set-up screen tells us there's something wrong - Jira is working, but your browser is not rendering the pages correctly.  The licence box should be a box, not a line, and you're missing the display of half of the things on that screen, including the server id.

It looks like you're using a broken browser to do the set up, could you try switching to another browser?  A recent Chrome or Firefox would be best.

Like DeRuntz Lars RAININ likes this

I just figured that out.  I installed Microsoft Edge because I saw some other issues with rendering and thought that it could be relevent... and when I opened the Access Jira" page in Edge, the SERVER ID was right there.... I copied and plugged that in to the accounts view licensne,a dn then a big hash was generated that I put back in the install process.

All looks to be complete now thanks!

Go to System -> System Info.  Then Search for Server ID


This is the online/cloud site?  I get to the settings icon, to System, but do not find a System Info. link.

No System Info, no Server ID

Ms Edge was required. IE11 wasn't showing everything.  solved and installed.

Hi @DeRuntz Lars RAININ  On Cloud instancee you are looking for Server ID. Server ID only avaialble for JIRA Server or Data Center not for CLoud. 

I am trying to setup a local instance in house, so we can move a database from a 3rd party contractor, to in house.

I was trying to find system info, but the only thing close to the instructions in online, in cloud, I do not see anywhere to get server id locally on the system.


So a matter of context, where should I start, for looking for the server id look up?

It seems a catch 22 where I can run anything in the instance because the instance isn't complete.


All assistance is greatly appreciated.

Your server id on Server is under Admin -> System information and also shown on Admin -> Licence

I notice your earlier screenshot is of Admin -> General settings (and of a Cloud system, not a Server install) - that's the right area, you'll find system information is available in the left hand menu on a server installation.

Like Vikrant Yadav likes this

If the server version is not setup, because it needs a server id, how do I get to Admin -> System Information?

I went into the cloud version, because I cannot find any other way to access anything.

The server install takes me in to, but where do I start, when I am stuck in the install?

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Marketplace Apps & Integrations

Why everyone using Jira must be GDPR-compliant

Did you know that penalties up to 4 % of the yearly company turnover are possible in case of GDPR violations? GDPR regulations are currently mainly relevant for companies in the EU, but countries lik...

49 views 0 0
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you