what is change request in jira issue type ? and whats the purpose of this issue type in work flow?

[sai chinamuthevi]

my manager wants to have a change request issue in his project and i dont know whats this use of this issue for and why we use it in workflow ?

[Alex Fox · Accepted solution]

Change Request is an issuetype for Jira Service Management. You can only use the approvals part of a JSM flow in JSM, in case your manager was going to try and use it in a Jira Software project..

[sai chinamuthevi]

so we do have a default workflow for this issue type and do we need approvals list if we want to use this issue type in our project.

[Nic Brough -Adaptavist-]

Yes, there's an ITIL approved workflow for CR, used by default when you create a Service Management project that includes CRs.  It does ask for approvals, but you can change that if you want, the workflow is a default, not set in stone.