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we can not create tickets in Jira software Edited

we are getting the following error when creating tickets


We couldn't create the issue. Copy your content, then try creating again 

2 answers

0 votes

Hi @Mohammad Al-Hariri ,


Good Day …!

Someone from community raised same kind of concern. please look below thread. it may helpful. 



I am getting the same error as Mohammad, no one in my company can create an issue of any type for any project through the UI. We are using premium cloud version.

I have logged a P1 incident as we are in a very critical time and need our customers to be able to log service desk tickets.

The article referenced is about the api.

I also tried to clone a ticket and got Can't clone this issue. Single value custom field type must extend JisDualWriteSingleValueCFType

Something is seriously broken.

Issue has been resolved

Like John Funk likes this

Hi @Kate Labbe ,

Good to hear. How the thing is resolved.


0 votes
John Funk Community Leader Jan 22, 2021

Hi Mohammad - Welcome to the Atlassian Community!

This popped up on the Atlassian status page for Jira as a problem earlier. When this happens in the future, you can check the status here:


Thank you

Like John Funk likes this

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