we can not create tickets in Jira software Edited

[Mohammad Al-Hariri]

we are getting the following error when creating tickets

We couldn't create the issue. Copy your content, then try creating again 

[Kagithala Babu Anvesh]

Hi @Mohammad Al-Hariri ,

Good Day …!

Someone from community raised same kind of concern. please look below thread. it may helpful.

https://community.atlassian.com/t5/Jira-Software-questions/We-couldn-t-save-your-changes-Copy-your-content-then-try/qaq-p/1377195 

Thanks.

[Kate Labbe]

I am getting the same error as Mohammad, no one in my company can create an issue of any type for any project through the UI. We are using premium cloud version.

I have logged a P1 incident as we are in a very critical time and need our customers to be able to log service desk tickets.

The article referenced is about the api.

I also tried to clone a ticket and got Can't clone this issue. Single value custom field type must extend JisDualWriteSingleValueCFType

Something is seriously broken.

[Kate Labbe]

Issue has been resolved

[Kagithala Babu Anvesh]

Hi @Kate Labbe ,

Good to hear. How the thing is resolved.

Thanks.

[John Funk]

Hi Mohammad - Welcome to the Atlassian Community!

This popped up on the Atlassian status page for Jira as a problem earlier. When this happens in the future, you can check the status here:

https://jira-software.status.atlassian.com/

[Mohammad Al-Hariri]

Thank you