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users were often deleted or updated to be Inactive automatically

zhangyifei Dec 09, 2018

users were often  deleted or updated to be Inactive automatically. these users can't be assigned to a issue before they relogin JIRA. 

Is this related to my jira server settings? this question appear when the number of users increase more than 2000.

微信图片_20181210095500.png

1 answer

0 votes
Ollie Guan Community Leader Dec 09, 2018

Hi @zhangyifei,

What is the maximum number of commercial authorized users you purchase? Has the number of 2000 active users reached the upper limit?

zhangyifei Dec 09, 2018

thank for you apply!

Our license does not limit the number of users.but it has expired in 2016/12/27。

Ollie Guan Community Leader Dec 09, 2018

Hi @zhangyifei,

from the above picture, this user is synchronizing information from Ldap-2. Have you checked if this user has been adjusted at the data source? Such as disabled.

zhangyifei Dec 09, 2018

 I  checked,but the LDAP display user status as available 

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