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users were often deleted or updated to be Inactive automatically

zhangyifei
zhangyifei December 9, 2018

users were often  deleted or updated to be Inactive automatically. these users can't be assigned to a issue before they relogin JIRA. 

Is this related to my jira server settings? this question appear when the number of users increase more than 2000.

微信图片_20181210095500.png

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Ollie Guan
Ollie Guan
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December 9, 2018

Hi @zhangyifei,

What is the maximum number of commercial authorized users you purchase? Has the number of 2000 active users reached the upper limit?

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zhangyifei
zhangyifei December 9, 2018

thank for you apply!

Our license does not limit the number of users.but it has expired in 2016/12/27。

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Ollie Guan
Ollie Guan
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
December 9, 2018

Hi @zhangyifei,

from the above picture, this user is synchronizing information from Ldap-2. Have you checked if this user has been adjusted at the data source? Such as disabled.

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zhangyifei
zhangyifei December 9, 2018

 I  checked，but the LDAP display user status as available 

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