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user unable to change full or public name

I'm the admin for our JIRA account and one of our user is unable to change his name!  can you help!

2 answers

Hi @Sejal ,

Does your organization use a verified domain? Are your the Org Admin or a Site Admin only?

Thanks for your reply,


@Dave Mathijs I'm the site admin only, we do have verified domain but the user that's having trouble is not on our domain his e-mail domain is different....  I've asked user to change it himself, and he's not able to either.

@Sejal This would mean that the user's domain is managed by his organization and he should ask his Org Admin to update/change his name. 

@Dave Mathijs i'm the org admin and i'm not able to do it either.

@Sejal As you said, since the user is not on your domain, so you cannot manage his account. The Org Admin of his domain can though.

@Jack  Yes we tried that and getting error msg; unable to save changes.

Jack Community Leader Jun 08, 2021

OK just wanted to make sure. This being the case I suspect it is as Dave mentions the domain is managed by your admin.

@Jack if domain is not verified and there is no connection between JIRA and our domain how is that managed by organization?  

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