user unable to change full or public name

[Sejal]

I'm the admin for our JIRA account and one of our user is unable to change his name!  can you help!

[Jack Brickey]

Can he go to https://id.atlassian.com/manage-profile/profile-and-visibility

[Sejal]

@Jack Brickey  Yes we tried that and getting error msg; unable to save changes.

[Jack Brickey]

OK just wanted to make sure. This being the case I suspect it is as Dave mentions the domain is managed by your admin.

[Sejal]

@Jack Brickey if domain is not verified and there is no connection between JIRA and our domain how is that managed by organization?  

[Dave Mathijs]

Hi @Sejal ,

Does your organization use a verified domain? Are your the Org Admin or a Site Admin only?

Thanks for your reply,

Dave

[Sejal]

@Dave Mathijs I'm the site admin only, we do have verified domain but the user that's having trouble is not on our domain his e-mail domain is different....  I've asked user to change it himself, and he's not able to either.

[Dave Mathijs]

@Sejal This would mean that the user's domain is managed by his organization and he should ask his Org Admin to update/change his name. 

[Sejal]

@Dave Mathijs i'm the org admin and i'm not able to do it either.

[Dave Mathijs]

@Sejal As you said, since the user is not on your domain, so you cannot manage his account. The Org Admin of his domain can though.