uploaded image (system field) data(image format) should display in email notification

bhavani kandukuri May 29, 2020

uploaded image (system field) data(image format) should display in email notification when the ticket is created.

could anyone suggest me on this plz.

 

1 answer

0 votes
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 1, 2020

Hello bhavani,

Welcome to Atlassian Community!

When creating a ticket in Jira Software and an image is uploaded, it will show the name, time, and image format, so I'm not sure I understood correctly your question.

Screen Shot 2020-06-01 at 16.42.28.png

Can you please give us more details about the issue you are facing?

Regards,
Angélica

bhavani kandukuri June 2, 2020

Hi angelica,

Thank you for your response,

 

we have to develop a requirement that...,

there is a uploaded image system field/or attachments field which can upload images when creating a ticket

Generally when we create issue we get a notification mail with details so, along with that photo has to come in mail

how should i develop this requirement...

 

 

In your screenshot attachments field having the image file name right.

instead of that i need the image which we uploaded while creating a ticket.

 

could you please help me

 

Thanks

Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 3, 2020

Thank you for the details, Bhavani.

Currently, the system notifications show only the name and details of the image, but not the image itself. 

There is a feature request suggesting the implementation of such ability:

As a workaround, you can use add-ons that may help you achieve this:

Also, please, I found this thread that points to another one with the information about ScriptRunner:

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