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unable to use flagged in Automation Rule


when flagged = impediment 

send a message to slack that we have a flagged cared 

and when flagged = empty  ( Removed)

send a message to a slack that the problem solved.

 Problem faced



here is the first step in Automation rule 


1 answer

1 accepted

1 vote
Answer accepted
Jack Community Leader Feb 17, 2021 • edited

disclaimer: I have not use "flagged" in any automation as yet.

looking at the log it seems to complain about multiple fields w/ the same name. I doubt, but could you verify that you don't have a custom field called Flagged that might be conflicting? In the meantime I will try to create a test rule and see what I can find.

it would also be interesting to add a "log" action and log the value for Flagged upon entry to the rule.

Jack Community Leader Feb 17, 2021

i did verify that the system Flagged field worked for basic rule....



Yeah i have two fields however they are both LOCKED  and unable to delete it locked.jpg

Jack Community Leader Feb 17, 2021

that is just weird. are you the site admin? do you have addons that might be adding this system field? You might need to contact Atlassian Support.

yes i am a site Admin, but how can i know which plugin that added these field , may be i can try to remove this plugin ?

Jack Community Leader Feb 17, 2021

to be honest I have no idea. Can you tell me which addons you have. With that I could inspect the Marketplace and see if any strike me as a possibility. Now it may not be an addon but I cannot understand how you would have a locked field otherwise. IMO, I cannot imagine why an addon vendor would use a field that is already 'reserved' w/in Jira itself.

Like Tasneem Abd El Hameed likes this

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