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unable to see apps approved by admin

Hello there, im very new to the Jira world so might need some hand holding videos or help. So far ive got 2 issues. First is the apps that i request are not visible after my admin approves of them.

Second is he is not able to see the requests for any new project that i'm requesting for. All i see is request sent to admin upon submission but he doesn't get any email triggers or popups or alerts on the site; so he is unable to approve it. does he need to go any where specific on his admin console to view it?

To be specific im trying the ITSM & General SM projects.

Thanks in advance!!

 

1 answer

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Answer accepted

Welcome to the Atlassian Community!

When your administrator "approves" of an app installation, are they then actually going off and installing and configuring the app for you?

App requests are a global thing, not a project thing, and they simply email the admins to tell them you've asked for an installation, 

Thank you for the reply sir. no i do not see my admin doing any config post approving so that might be the issue.

I think i understood now how this app thing works on Jira. The app not just needs to be configured but i also need to have an account with the respective app otherwise its not going to work.

Thank you for assistance sir !!

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