ticket still remain when release

[itdelphia]

When we try to do the release, normally ALL the ticket in DONE status will be hidden in Agile Board. But somehow they are still showing now after we release. This cause the list of tickets accumulated in DONE collume and make the board totally confuse.

Please help. Thank you.

[Svante Gustafsson Björkegren · Accepted solution]

Hi Minh,

The release feature in your board is setting a fix version on your ticket and then releases that version.

The thing that actually removes these tickets (normally) from the board is the sub-filter of the board.

If you go to the Board configuration and select the General menu to the left you will see the Work Sub-filter at the bottom of the page. It usually looks like this:

fixVersion in unreleasedVersions() OR fixVersion is EMPTY

This "sub-filter" is added to your defined filter for the board and it will remove the released tickets in the right-most column.

If you look at this sub-filter you see that the criteria for a ticket to stay on the board is:

• it has an un-released fix version
• has no fix verison at all

When you release the tickets you will give them a fix version that will be released and with the sub-filter in place they will disappear from the board.

If you still see the tickets I guess you either have removed the sub-filter from the board (add it again) or you are using any un-released fix versions for some other purpose in your JIRA project. If this is the case you may change your sub-filter to:

fixversion not in releasedVersions()

This should solve your issue.

Let me know how it goes!

Cheers,

// Svante

[itdelphia]

Thank you Svante, it works perfectly.

[Svante Gustafsson Björkegren]

Great! Glad to hear!

Cheers!