Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

something happened with service desk

I can not see any of the queues i had defined and will not let me answer tickets... and I have an admin profile. Also the view changed... need help fixing this asap. Thanks 

2 answers

0 votes
Jack Community Leader Feb 18, 2021

so i assume you can access the project and view issues but you don't see any queues? Can you share an image of what you do see?

guys, we lost all our customizations... we can not answer tickets, I checked with other members of our team and it is a generalized problem.  A big problem. I',ll share some pictures asap. Did you guys update / release something? 

Jack Community Leader Feb 18, 2021

Just to be clear we (John and I) don't work for Atlassian. If you need Atlassian Support please contact them - 

I'm not seeing issues on my end but I could be on a different build. Do you have other projects and if so are they ok? Who all has admin permissions? Is it possible that one of the admins has changed something?

I am an admin... :/ thanks anyway. Went through atlassian support, ended up here... I'll chek the link you shared. Thanks again. Cheers

Jack Community Leader Feb 18, 2021

i sure would contact support then. they can log in and have a look.

0 votes

Hi Claudia - Just make sure they you are still a Project Administrator for the project. And maybe that you have Service Desk Team Member role.

Both of those would be under the People menu. 

we did not make any config changes. did you change anything?

John Funk Community Leader Feb 18, 2021

haha - No, I am just another Atlassian user - I don't have access to your instance. Did you actually check those things to make sure you have those roles in the project? 

it all broke suddenly... al customizations... it's not a role thing... :S

John Funk Community Leader Feb 18, 2021

Can other people see it and not you? Or nobody can see it? 

I would also make sure you have the jira-servicedesk-users permission in User Administration

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira

Announcing the waitlist for Jira Work Management

Hey there Cloud Community members! We’re excited to give you the first glimpse of the new home for business teams on Jira — Jira Work Management. Jira Work Management is the next generation of J...

636 views 10 16
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you