something happened with service desk

[Claudia Pizarro Videla]

I can not see any of the queues i had defined and will not let me answer tickets... and I have an admin profile. Also the view changed... need help fixing this asap. Thanks 

[John Funk]

Hi Claudia - Just make sure they you are still a Project Administrator for the project. And maybe that you have Service Desk Team Member role.

Both of those would be under the People menu. 

[Claudia Pizarro Videla]

we did not make any config changes. did you change anything?

[John Funk]

haha - No, I am just another Atlassian user - I don't have access to your instance. Did you actually check those things to make sure you have those roles in the project? 

[Claudia Pizarro Videla]

it all broke suddenly... al customizations... it's not a role thing... :S

[John Funk]

Can other people see it and not you? Or nobody can see it? 

I would also make sure you have the jira-servicedesk-users permission in User Administration

[Jack Brickey]

so i assume you can access the project and view issues but you don't see any queues? Can you share an image of what you do see?

[Claudia Pizarro Videla]

guys, we lost all our customizations... we can not answer tickets, I checked with other members of our team and it is a generalized problem.  A big problem. I',ll share some pictures asap. Did you guys update / release something? 

[Jack Brickey]

Just to be clear we (John and I) don't work for Atlassian. If you need Atlassian Support please contact them - https://support.atlassian.com/contact/#/ 

I'm not seeing issues on my end but I could be on a different build. Do you have other projects and if so are they ok? Who all has admin permissions? Is it possible that one of the admins has changed something?

[Claudia Pizarro Videla]

I am an admin... :/ thanks anyway. Went through atlassian support, ended up here... I'll chek the link you shared. Thanks again. Cheers

[Jack Brickey]

i sure would contact support then. they can log in and have a look.