We have a custom field called 'Customer Impact'. Please note the single space between 'Customer' and 'Impact'. When this field is set, I would like to send an email to customer support organization. If you have any thoughts, please suggest. Hoping to use "script runner".
I went ahead and added a new event as follows :
system -> events -> Add New Event
Name : Informed Support
Description : Customer Impact field updated
Template : Issue updated
How do I associate this event with the workflow ?
Basically, how to generate notification by watching for the status of a custom field. ?
My another question is - in our jira project screen, we have a checkbox for doc required (yes/no). If checkbox is checked, I would like to be able to send a notification to the doc team.
Thanks Jamie
If you're not sure about your condition, test the different clauses separately. If you just want to check the text field has a value use:
cfValues['Customer Impact']
I think that is all you need.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
I chose "Send a custom email" listener, with the condition string to be -
changeItems.any {it.get('field')=='customfield_10301'} && cfValues['customfield_10301'] == 'true'
Email Template = $issue
Subject Template = customer escalation for $issue
I don't see any email coming along.. 10301 is the id for custom field "Customer Impact" This is a text entry box where you can type in, a paragraph. So, value == "true" is reasonable ?
any clues please ?
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.