Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

resolution options to revert back workflow changes

I created 2 new projects along with each I got 2 software simplified workflow. There are multiple other workflows that exist in the system. I modified the 2 i got to suit my requirements. Modification included editing the status, transition and where required creating new statues. I then moved on to create other workflows for specific issue types by copying one of the 2 software simplified workflow.  In total i ended up with 16 workflows including the 2 software simplified workflows. 
These changes have caused statues on other workflows to change and has impacted mostly all projects. I understand now that changes to a copied workflow changes original and vice versa. Unfortunately, I did not backup any of them. I do not care about the new 16 workflow but need the others to go back to what they were. I also do not know how many other workflows have been impacted. 

What are my options here to resolve this issue?
1. change the 2 software simplified workflow back to original ? But in this case I do not understand what the original is. If is started copying and changing status from the s/w simplified workflow that were created for the projects that I created then how has it changed all other workflows?
2. Would deleting all the 16 workflows help ?

1 answer

1 accepted

0 votes
Answer accepted

Hello @Manali Butey ,

 

If A Status is edited --> The change is reflected in all the workflows which using that "Status".

Reverting all workflows is not possible.

 

Create a Test environment by using the production.

If you enabled daily backups. Please restore the Latest backup which consists of all the workflow's initial statuses. (Before the 2 new projects created Backup).

Restore the backup.

 

Note: This will replace the current existing issue/projects / Workflows and all with the old backup. if any changes happened after the backup file created all will be lost.

 

Thanks,

Anvesh

Hi @KAGITHALA BABU ANVESH  - Thanks for your response. I ended up re tracking my steps using the audit log and identified the global statues names that I had changed. After some further work, I reverted the status name to the original For verification, I took a before and after count of workflows associated with the statuses in question as well as issue counts. 

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

JSM June Challenge #2: Share how your business teams became ITSM rockstars

For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...

281 views 8 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you