We have a requirement where a user wants to know like the generated report contains who are the user or user group how much they have worked on a issue which we can capture in a report . Can we categorize like they belong to particular department and that shows up in the report.
Group1:User A --Belong to Marketing Department
User B ->Belong to Functional Operation department
Can you please guide on this.
Do you have a field to capture what department someone belongs to?
You could create a dashboard showing what people and what department have worked on a ticket, but I don't think you'd be able to correlate the two.
E.G. Users A B and C worked on the issue. Marketing and Functional Operation worked on the ticket - but there would be no way of knowing whether A, B or C worked in Marketing..
A potential workaround would be to add the department name to a user's name e.g. 'Liam - Marketing'
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