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"This browser does not support JIRA"

One of my co-workers can not access the welcoming link, this initially happened inside the server she was working on. We tried both Edge and Chrome without any effect. We also tried to use the link outside server on her desktop, which proved fruitless. We downloaded Brave to try a third alternative, we double checked that Edge was at it's latest version. I've seen a couple of posts about this particular problem, most seem to fix it by updating their browser but the majority doesn't seem to get it fixed or doesn't tell how they fixed it. Any suggestions?

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