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"Need JQL to target tickets closed due to no customer response

We are trying to target tickets that have been closed due to no response from customer.

1 answer

Hello @Callie Ratajczak 

Welcome to the community.

What about the issue identifies that it was closed due to no response from customer? Does it get a different status?

It would get "Expired Pending Response" but I am trying to pull tickets that customers never commented on. 

If you are trying to get the tickets closed due to no response, and the status of such tickets is "Expired Pending Response", then your jql would be

project=<your project key> and status="Expired Pending Response"

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