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"Default Cloud Mail Server" missing in Incoming mail configuration Edited

Dear community,

This is the issue...

Expected:

image.png

But this Default Cloud Mail Server is missing in our new subscription. Replying to tickets by email is not possible.

When trying to reply to a ticket by email I am getting a bounce email from Atlassian

Diagnostic information for administrators:

Generating server: inbound-smtp.us-east-1.amazonaws.com

jira@xxxx.atlassian.net
Remote Server returned '554 5.1.1 < #5.1.1 smtp; 550 5.1.1 Mailbox does not exist>'

Can somebody point me to documentation on how to solve this?
Or is this only possible with Jira Service Desk added to the subscription?

Thanks.

Roel.

 

3 answers

+1

I'm having the exact same issue on our cloud account ......

Hi Roel,

Did you ever find out how to fix this?

best,

Roel

Hi Roel,

In the end contacting support did the trick.

Apparently it has to do with using a backup to restore or move accounts. 

We used a backup to split/duplicate cloud setups to separate concerns and after restoring we ran into this issue. Contacting support helped.
They fixed the configuration for us.

Best regards, 

Roel

+1

Having the same problem :-(

Hi Aleksandr,

In the end contacting support did the trick.

Apparently it has to do with using a backup to restore or move accounts. 

We used a backup to split/duplicate cloud setups to separate concerns and after restoring we ran into this issue. Contacting support helped.
They fixed the configuration for us.

Best regards, 

Roel

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