Wanted to add ToDos for Jira Issues to our server install.
Install failed ?
Purchased a new license for Jira (4.2.4-b591)-- installed the new license
Now my existing Greenhopper add-on complains of a license conflict "The GreenHopper license type "STARTER" is incompatible with the JIRA license type "COMMERCIAL"<br>Both license types must match."
And the new Module still does NOT install.
It sounds like you have two different sized licences. For example, a Jira licence for 25 people, and Jira Software (Greenhopper) for 10 users.
The licence for the add-ons must match (or exceed) the platform licence numbers.
I'd also suggest you upgrade as soon as you can Jira 4 has known security flaws which are not going to be fixed.
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This is not what your system is reporting. Could you give us a copy of the licence screen you have (with the key and any data you're not sure about sharing redacted)?
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Organization Freightgate
Date Purchased 26/Mar/19
License Type Jira Software (Server) 10 Users: Starter License
(Support and updates available until 26/Mar/20)
Support Entitlement Number (SEN)
User Limit
10 (9 currently active)
Organisation Freightgate, Inc.
Date Purchased 10/Feb/11
Licence Type GreenHopper for JIRA 10 Users: Starter License
(Support and updates are no longer available since 10/Feb/12)
Server ID
Support Entitlement Number (SEN)
User Limit 10
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Ahh, yes, I see the problem now - the way keys are structured now has changed, and your Jira is not equating the types correctly. You'll either need to upgrade to Jira Software or get a new licence for Jira Software to get the GH app running
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