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new modules (ToDos) / new license (Jira) / old modules (greenhopper) conflicts

Wanted to add ToDos for Jira Issues to our server install.

Install failed ?

Purchased a new license for Jira (4.2.4-b591)-- installed the new license

Now my existing Greenhopper add-on complains of a license conflict "The GreenHopper license type "STARTER" is incompatible with the JIRA license type "COMMERCIAL"<br>Both license types must match."

And the new Module still does NOT install. 

1 answer

0 votes

It sounds like you have two different sized licences.  For example, a Jira licence for 25 people, and Jira Software (Greenhopper) for 10 users.

The licence for the add-ons must match (or exceed) the platform licence numbers.

I'd also suggest you upgrade as soon as you can Jira 4 has known security flaws which are not going to be fixed.

both are the 10 user starter license so that can't be it 

This is not what your system is reporting.  Could you give us a copy of the licence screen you have (with the key and any data you're not sure about sharing redacted)?

Organization Freightgate
Date Purchased 26/Mar/19
License Type Jira Software (Server) 10 Users: Starter License 
(Support and updates available until 26/Mar/20)

Support Entitlement Number (SEN)
User Limit
10 (9 currently active)


Organisation Freightgate, Inc.
Date Purchased 10/Feb/11
Licence Type GreenHopper for JIRA 10 Users: Starter License 
(Support and updates are no longer available since 10/Feb/12)
Server ID
Support Entitlement Number (SEN)
User Limit 10

Any help available ?

Ahh, yes, I see the problem now - the way keys are structured now has changed, and your Jira is not equating the types correctly.  You'll either need to upgrade to Jira Software or get a new licence for Jira Software to get the GH app running

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