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my email can`t receive jira`s email

i invide my company member`s email to join jira,but my company member`s email can`t received the email. and i have try reset password.,like the photo below.企业微信截图_16110655179413.pngwhen send email to liu.yunlong@infynova.com.my email can`t receive the email.but when i sent to some else email like 363915771@qq.com,a363915771@126.com ,they can received the email.so what`s the problem with send email to liu.yunlong@infynova.com?

 

i have already get in touch with the received email company,and find the firewall configuration is correct.inbox have not received the email.So now i want make sure if Atlassian have send this email of "reset passport" to liu.yunlong@infynova.com ,if Atlassian  have send email and i am not received,there must be a  unsuccessful delivery email  which return to you.could you send the content of this returned email to me.i want know the reason about it.

1 answer

Based on what I understand, Jira responds to an email failure by adding that email address to a "blocked" list. So using the dialog you pictured to invite that same email address multiple times will not work.

Instead, an Administrator for your Jira will need to go to the "Users" admin area and use the "Resend" function for that user:

ResendInvite.png

That will clear the email for that user from the "blocked list", and send another invitation to them. More information on this here:

     https://jira.atlassian.com/browse/ID-6288

If that doesn't work, reach out to Atlassian support for assistance:

     https://support.atlassian.com/contact/

in this page ,i have click many times for the "resend invite" button,but it doesn`t work,my email have not received any email from atlassian. 

 

i also try in the link https://support.atlassian.com/contact/ before.but the support people from Atlassian support suggeste me to the Atlassian community for help企业微信截图_1611109139705.png

Send an email to liu.yunlong@infynova.com from some other account (outside of infynova.com) to confirm that emails can be received at all to that inbox.

If that doesn't work, you'll have to troubleshoot why that email isn't working with IT staff at infynova.com

If that address can receive outside emails, then look closer at the email account itself. Are they going to the Spam or Junk folder? Is there a rule set up to route some emails to a different folder or possibly delete or archive them? Review any rules.

If possible, enlist IT staff from infynova.com to verify that inbound emails to that email account are being received from the Atlassian cloud. It could be that infynova corporate email rules might be flagging them as spam and suppressing them.

If none of those things pan out, I'm afraid I'm out of ideas.

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