Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

my email can`t receive jira`s email

i invide my company member`s email to join jira,but my company member`s email can`t received the email. and i have try reset password.,like the photo below.企业微信截图_16110655179413.pngwhen send email to email can`t receive the email.but when i sent to some else email like, ,they can received the what`s the problem with send email to


i have already get in touch with the received email company,and find the firewall configuration is correct.inbox have not received the email.So now i want make sure if Atlassian have send this email of "reset passport" to ,if Atlassian  have send email and i am not received,there must be a  unsuccessful delivery email  which return to you.could you send the content of this returned email to me.i want know the reason about it.

1 answer

Based on what I understand, Jira responds to an email failure by adding that email address to a "blocked" list. So using the dialog you pictured to invite that same email address multiple times will not work.

Instead, an Administrator for your Jira will need to go to the "Users" admin area and use the "Resend" function for that user:


That will clear the email for that user from the "blocked list", and send another invitation to them. More information on this here:

If that doesn't work, reach out to Atlassian support for assistance:

in this page ,i have click many times for the "resend invite" button,but it doesn`t work,my email have not received any email from atlassian. 


i also try in the link before.but the support people from Atlassian support suggeste me to the Atlassian community for help企业微信截图_1611109139705.png

Send an email to from some other account (outside of to confirm that emails can be received at all to that inbox.

If that doesn't work, you'll have to troubleshoot why that email isn't working with IT staff at

If that address can receive outside emails, then look closer at the email account itself. Are they going to the Spam or Junk folder? Is there a rule set up to route some emails to a different folder or possibly delete or archive them? Review any rules.

If possible, enlist IT staff from to verify that inbound emails to that email account are being received from the Atlassian cloud. It could be that infynova corporate email rules might be flagging them as spam and suppressing them.

If none of those things pan out, I'm afraid I'm out of ideas.

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Trello

📹 Favorite Trello templates

Hello Community!  My name is Brittany Joiner and I am a Trello enthusiast and Atlassian Community Leader. In this video, I'll share my favorite Trello templates. Templates mentioned in ...

99 views 5 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you