my JIRA crashed

Hi,

 

My JIRA was running fine, but suddenly it is asking me for new setup and license key. What should to be do?

 

 

3 answers

1 vote
Jeremy Mooiman Community Champion Sep 05, 2017

Dear Alpesh,

Do you know what is going on, on your system? It seems like you are missing files.. DBconfig and such/data.

Friendly Regards,

Jeremy Mooiman

0 vote
Tayyab Bashir Community Champion Sep 05, 2017

Could you please share some log errors and screenshot from the versions and license page?

0 vote

Sounds like you have lost either the database or the home directory, and possibly both.  There's no point proceeding with an attempt to re-install or recover until you know what has done this damage and why. 

Check the system logs to see what has been done.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Sarah Schuster
Posted Mar 28, 2018 in Jira Software

Can a company’s culture make or break agile adoption?

Can a new-to-agile team survive and thrive in a non-agile culture? If so, what advice would you give to those trying to be agile in a non-agile culture? What's the key(s) to success? Share your thoug...

12,061 views 15 13
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you