my JIRA crashed

Hi,

 

My JIRA was running fine, but suddenly it is asking me for new setup and license key. What should to be do?

 

 

3 answers

1 vote
Jeremy Mooiman Community Champion Sep 05, 2017

Dear Alpesh,

Do you know what is going on, on your system? It seems like you are missing files.. DBconfig and such/data.

Friendly Regards,

Jeremy Mooiman

0 vote
Tayyab Bashir Community Champion Sep 05, 2017

Could you please share some log errors and screenshot from the versions and license page?

0 vote

Sounds like you have lost either the database or the home directory, and possibly both.  There's no point proceeding with an attempt to re-install or recover until you know what has done this damage and why. 

Check the system logs to see what has been done.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published May 21, 2018 in Jira Software

How large do you think Jira Software can grow?

Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...

1,242 views 10 18
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you