[mobile] how do i see epic on jira ios app

[Tim Black]

Epics are easy to find in mobile app just like any issue. The problem I have is epics don't show their tasks anywhere in the mobile interface. Can you confirm this is by design or am I missing something?

[basir]

This has been ticketed with Atlassian here: https://jira.atlassian.com/browse/JRACLOUD-77710

[basir]

This still does not work. Latest iOS app on iPhone 12 Pro. Epic issue in 'Company-managed software' project.

The Epic in question has 20 issues in the Epic that are perfectly visible on desktop. On the iOS app, there is no section or field that lists the Issues in this epic. Expanded every "See more" and looked in every menu. The Issues in the Epic are not shown anywhere.

This is quite a blaring omission.

[Hannah McKenzie]

Hi @basir , are you using the cloud or server app?

[basir]

Cloud

[Hannah McKenzie]

@basir Could you please provide a screenshot of the scenario? Are you able to see a 'Linked issues' section similar to this screenshot?

[basir]

Hi Hannah, a screenshot will not really help. There is no "Linked Issues" section, and no "Issues in this epic" section. A screenshot would simply confirm what I'm saying.

However, I did find both these sections in issues in another project. Both projects are "Company-managed software" projects.

This is a project config issue then. Do you have an insights into which project settings I should check?

[Hannah McKenzie]

Hi @basir, thanks for the additional info. The project that you found in which you can see the issues section within the epic, are they visible in the app as well as desktop? The app should be automatically reflecting the same configuration as the desktop version; the app doesn't have separate configuration. If a project is displaying an epic's linked issues on desktop but not on mobile, you may have uncovered a bug. Please let me know if this is the case.

In any project, if some epics are showing their issues while some aren't, the ones that aren't could belong to a restricted project, or they could have been marked as 'done'. Could you try searching for an issue that you know belongs to an epic, and see if the epic is set as its parent?

[basir]

See above.

One of the 6 issues in the epic above are restricted view, but the 5 others are not.

See here where it seems the issues in the epic are setup properly:

And see below another project where they show just fine on mobile:

[Hannah McKenzie]

Thanks for the screenshots @basir. This looks like a complex situation indeed! It could be a bug. Can I please suggest that you submit a ticket here and our team can do a proper investigation for you, and hopefully get this sorted out asap.

[Eric Guan]

Did this get resolved? I have the same problem

I organize most of my tasks by epic so this makes the mobile app pretty useless

[Hannah McKenzie]

Hi @Eric Guan , are you using the Cloud or Server mobile app? The Server version is unfortunately no longer supported. 

[Angélica Luz]

Hello Tim,

Thank you for reaching out to Atlassian Community!

Just for a better understanding of the issue, I would like to confirm if by Tasks you mean the Child issues. 

If that's the case, when viewing an Epic, it should show the Child and Linked issues,

Would you mind sharing with us a screenshot of how the Epic looks like on your mobile?

Regards,
Angélica

[Tim Black]

Since the epic is several pages on my Android mobile, I'm not sure a screenshot would capture what you're looking for. After expanding "more" a few times to show everything an epic has to show, it does show linked issues, but not any Tasks which have their Epic Link set to the aforementioned Epic. (And yes, this is for an Epic that has several Tasks in it.) Note I'm NOT talking about Subtasks. Pretty concise description I hope.

[Angélica Luz]

Thank you for the details, Tim. 

I'm still not sure about what field you are talking about. Testing on my local Android mobile, the fields are shown right after the Description, it's not necessary to click on "more".

Classic project:

Next-gen project:

Also, just to confirm, are you using Android or iOS? I'm asking because in the title of the question you mentioned iOS, but in the comment you said Android.

Are you using a Classic or a Next-gen project?

Were the tickets migrated from a Server or a Cloud site?

[Tim Black]

I definitely do not see Child issues nor Issues in this Epic. I'm using Android app v0.15.2, and probably Classic project (not exactly sure). We're using On Prem not cloud so no migration.

[Angélica Luz]

Hi Tim,

Thank you for the details. I'm sorry for the misunderstanding, I shared screenshots and information about the Cloud app.

Since you are using the Server version, this issue is related to a known bug:

• Viewing Epic type issues in the Jira server mobile app does not display the children issues in that epic

Please, click on "This affects my team" and also watch to receive future updates about the bug.

[Eric Guan]

Did this get resolved? I have the same problem.  

I organize most of my tasks by epic so this makes the mobile app pretty useless