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migrating to cloud and missing custom fields

I am trying to migrate jira server to cloud, now coming up with issues of zephr not migrating?


How do I import test cycles into jira cloud as we are not upgrading zephr?


please help asap

1 answer

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Hi @Keighley Williams 

Can I confirm first if you're using Smartbear's Zephyr migration pages/assistance?

Please see:

If not, this might be a good starting point :)


i have seen this BUT we would need to upgrade our zephr from 6 to 7 and that would be a new license? which since we are moving to cloud , we obvs don't want to spend.

what about import of csv files, can you help there, please?

also, can we do only a handful of projects  and get like a 30 day license just for the migration @Stephen Wright _Elabor8_ 

Hi @Keighley Williams

Few different questions here!



I assume based on your comment, your Atlassian/Zephyr maintenance license is expired?

I would recommend contacting either Atlassian or the App vendor in relation to this. As you're migrating to Cloud, they might be able to offer an option for you!


Import CSV Files

Do you mean exporting from Server, and importing into Cloud?

There's a pretty extensive guide here on importing - but some things I would bear in mind:

  • Ensure your date format is correct, particularly for created/updated fields which can only be set in the past during the initial upload
  • Do your research on field types and the format they need to be in
  • Setup your Cloud instance's configuration first - I'd also ensure components/versions are already there in Projects, for ease
  • Do plenty of testing!

I would also look to use the Jira Cloud Migration Assistant as much as possible though, as CSV Imports have their limitations (eg. loss of Issue History), and it can also help with platform configuration.


Data Segmentation

You can choose to migrate all, some, or no Projects!

If you're using the Migration Assistant, check out the help documentation for more information.

Migrating to Cloud can be a good time to audit your platform as well - consider what data is no longer relevant, alongside options to consolidate/merge similar configuration (statuses, fields, schemes, etc).


I'd also recommend checking out:

Let us know if you have any further questions :)


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