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@ mention failures Edited

I've got a user who cannot get the @username mention feature to work.
The user in question is in our Active Directory as are the intended recipients he wishes to 'mention'.  The originating user and recipient users are also among users configured within the Jira project.

Is there a security setting or permission configuration I should check to resolve this?  I've not had much luck searching the jira cloud documentation for assistance.

Any guidance would be appreciated!

2 answers

2 accepted

2 votes
Answer accepted

Hello @John Driscoll 

A user must have the Browse Users global permission for "@" mentions to work. Start by checking that.

1 vote
Answer accepted

@John Driscoll you can check with permission helper it will show you which permission is needed for that user

Thanks Trudy and nagarjun0979.  The root cause has been identified.
The user in question wasn't setup as a member of jira-software-users group

Much appreciated!

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