I've got a user who cannot get the @username mention feature to work.
The user in question is in our Active Directory as are the intended recipients he wishes to 'mention'. The originating user and recipient users are also among users configured within the Jira project.
Is there a security setting or permission configuration I should check to resolve this? I've not had much luck searching the jira cloud documentation for assistance.
Any guidance would be appreciated!
I have a user that is not in this group but under jira-servicedesk-users group and is not able to mention anyone. The jira-servicedesk-users group has permission to "Browse users and groups" but still cannot mention anyone. Is being under jira-software-users required for the mention function to work?
Hello @David Kim
Welcome to the community.
Is the user trying to use the mention feature within an issue in a Service Management project?
If so, is the user that is trying to use the mention feature a member of the Service Desk Team for the project, or is the user a customer? Same question for the user that they are trying to "mention".
What Jira hosting are you on; Cloud, Server, or Data Center?
Hi All! We’re excited to share the launch of an announcement banner that lets Jira site administrators communicate directly to their users across their Jira Cloud instance. ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events