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jira, paste screenshots problem

I have a problem with all screen shots that i try to paste in Jira tickets, the problem is the size, are pasting in original size.

i checked with some colleagues in i realized that this step is missing with my jira user:

what could be the problem?

2 answers

Thanks for the quick response.

Hello Sukhovsa,

Greetings. Thanks for the confirmation.

Please accept my answer if you were able to fix this issue. Thank you.

 

Best Rgds,

Prashant.

Hello Sukhovsa,

Greetings. Thanks for the confirmation.

Please accept my answer if you were able to fix this issue. Thank you.

 

Best Rgds,

Prashant.

Hello Sukhovsa,

Good afternoon. Hope you are doing good.

Ideally, a Jira admin must enable specific user permissions so that you can add attachments and screenshots to issues. Please see -> https://confluence.atlassian.com/jirasoftwareserver/attaching-files-and-screenshots-to-issues-939938913.html#:~:text=You%20need%20the%20Create%20attachments,feature%20will%20not%20be%20available.

 

I hope this will help in identifying issue with your user and fix it. Please let me know in case you need any more details.

 

BR,

Prashant.

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