jira incoming mail is not working Edited

Name: Office 365
Host Name: outlook.office365.com
POP / IMAP Port: 993
Timeout: 10000
Username: support@blahblah.com


I can sign into the mailbox with the password. When I test the connection it works, but mail is not flowing from the mailbox into jira to create tickets. Outgoing mail is working correctly.

1 answer

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Hi Eamon,

Can you show us what your Jira Mail Handler looks like as well that you set up? 

Through that page you can also run a test to see why it might not be creating that issue so please feel free to send us the results of that as well.



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