jira incoming mail is not working

[Eamon Ohuallachain]

Name: Office 365
Host Name: outlook.office365.com
POP / IMAP Port: 993
Timeout: 10000
Username: support@blahblah.com

I can sign into the mailbox with the password. When I test the connection it works, but mail is not flowing from the mailbox into jira to create tickets. Outgoing mail is working correctly.

[Shannon S]

Hi Eamon,

Can you show us what your Jira Mail Handler looks like as well that you set up? 

Through that page you can also run a test to see why it might not be creating that issue so please feel free to send us the results of that as well.

Regards,

Shannon