3 answers

2 votes
Mikael Sandberg
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 10, 2021

Jira Cloud does not have an option to generate the support zip, that is only available on Server/Data Center. Instead you can grant support access to your site when you log a ticket.

1 vote
Andy Heinzer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 10, 2021

Thanks @zachar papkov 

This is a good call out.  I have updated that page to include a header that indicates this information is specific to Server and Data Center editions.  I could certainly see why this would be confusing for Cloud users, as this is not possible in the Cloud platforms.

0 votes
ZpThecnology February 14, 2021

ok thanks 

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