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install software error

We're unable to confirm that Jira license

Jira Software support and updates for this instance ended on 18/Jun/77. Jira Software updates created after 18/Jun/77 are not valid for the current set of licenses.

If you wish to have access to support and updates, please renew your maintenance. Renewing your maintenance allows you continued access to great benefits.

 

server id BF91-UO5D-H95W-W7RM

and 

license key

1 answer

1 vote
Andy Heinzer Atlassian Team Jun 19, 2019

Hi,

Sorry to hear about this problem.  There is a KB about this problem over in We're unable to confirm that Jira license error during JIRA setup.

We know this problem can happen when the operating system calendar is set to Buddhist calendar, such as Thai for instance.  This KB has a workaround that should help here.

Workaround

The workaround is either:

  1. Set the localization back to anything that uses the Gregorian calendar in the server. OR
  2. Follow KB on Setting properties and options on startup to add below JVM entry to the startup option.

    -Duser.language=en -Duser.country=US

     

  3. Restart JIRA for the changes to take effect.

 

Once this is complete, you should then be able to apply this license key correctly.

Please let me know the results.

Regards,

Andy

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