I have a different interface than the one in this issue: https://jira.atlassian.com/browse/JSDSERVER-1596
It is missing the separate username field where I would be able to put in:
user email\shared inbox email
what should I do.
I understand that you are trying to use a shared mailbox in conjunction with Jira. The bug ticket you referenced was specific to using a Service Desk mailhandler, but was ultimately closed as a duplicate of JRASERVER-30688. That Jira Server suggestion was also closed, but it indicates that there is a work-around here you can follow for this.
Please see the KB in A3 BAD User is authenticated but not connected error message when using JIRA with Office365. That KB indicates that instead of using an IMAP connection you can try to use a POP connection that should work:
Use POP3 instead:
Protocol: SECURE_POP Host: outlook.office365.com Port: 995 Username: email@example.com\sharedmailboxalias Password: (licensed user password)
I hope this helps.
When to use CSV importer When managing your processes in Jira, there are many occasions where you need to create a lot of tasks. Creating them one by one will cost you a lot of time and effort and i...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event