Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

in Project settings>email requests; I am trying to set up a custom email (with a shared mailbox) Edited

I have a different interface than the one in this issue:


It is missing the separate username field where I would be able to put in:

user email\shared inbox email


what should I do.

1 answer

0 votes
Andy Heinzer Atlassian Team Aug 05, 2019

Hi Shelby,

I understand that you are trying to use a shared mailbox in conjunction with Jira.  The bug ticket you referenced was specific to using a Service Desk mailhandler, but was ultimately closed as a duplicate of JRASERVER-30688.   That Jira Server suggestion was also closed, but it indicates that there is a work-around here you can follow for this.

Please see the KB in A3 BAD User is authenticated but not connected error message when using JIRA with Office365.   That KB indicates that instead of using an IMAP connection you can try to use a POP connection that should work:


Use POP3 instead:

Protocol: SECURE_POP
Port: 995
Password: (licensed user password)

I hope this helps.


Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Software

How to create Jira issus from Excel file?

When to use CSV importer When managing your processes in Jira, there are many occasions where you need to create a lot of tasks. Creating them one by one will cost you a lot of time and effort and i...

4,375 views 22 32
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you