i installed JIRA in Droplets on DigitalOcean in Ubuntu. Installation is ok. but face some problem

Dear Concern,

I installed JIRA in Droplets on DigitalOcean in Ubuntu where memory=512MB. Installation is ok. but when going to use JIRA face some problem.

1) it very slow to use, even sometime, page not come

2) when create a task and assign to someone, no mail send to him though i configure outgoing mail server. and when i click on "test mail"..i receive mail. but syste not generate mail after create issue.

3) when login JIRA...a pop-up will come and showAfter_LOgin_jira.png


2 answers

0 votes

The base url error indicates that Jira cannot reach itself when it tests with the base url you have configured.

Check that you have entered the correct one under admin -> general configuration.  If you have, then you have a network error, it is set up incorrectly (this is likely to be the problem with the speed and probably the mail as well)



i alreday check and find it ok. I installed JIRA in Droplets on DigitalOcean in Ubuntu. So how to check whether it a network problem or not



Try nslookup and tracert commands to see how your server is resolving and routing to itself.

Dear Nic,

here is output

$ nslookup
Server: 45-125-222-158.dhaka.dozeinternet.net

Name: processengine.xyz

muhammad@SAIFUR C:\Users\muhammad
$ tracert

Tracing route to processengine.xyz []
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms
2 2 ms 2 ms 1 ms
3 2 ms 1 ms 2 ms 103-239-254-89.dhaka.dozeinternet.net []
4 3 ms 3 ms 2 ms Doze252-1.dozeinternet.com []
5 3 ms 2 ms 2 ms 103-9-112-1.aamratechnologies.com []
6 51 ms 52 ms 50 ms 103-9-112-1.aamratechnologies.com []
7 60 ms 55 ms 55 ms 14061.sgw.equinix.com []
8 57 ms 59 ms 55 ms
9 55 ms 55 ms 58 ms processengine.xyz []

Trace complete.


That's not a trace from the server.  You need to be asking the server what route it traces to itself.

Also, perform the nslookup on the base url, again from the server, not an ip address from your client.

root@processengine:~# traceroute
traceroute to (, 30 hops max, 60 byte packets
1 processengine.xyz ( 0.032 ms 0.017 ms 0.008 ms
root@processengine:~# nslookup

Non-authoritative answer: name = processengine.xyz.

Authoritative answers can be found from:


Ok, what do you get from a curl or wget of the base url?



here is wget output

root@processengine:~# wget
--2017-12-27 11:15:42--
Connecting to connected.
HTTP request sent, awaiting response... 200
Length: unspecified [text/html]
Saving to: ‘index.html’

index.html [ <=> ] 36.62K 85.8KB/s in 0.4s

2017-12-27 11:15:43 (85.8 KB/s) - ‘index.html’ saved [37494]


curl output is

<fieldset class="hidden parameters">
<input type="hidden" title="loggedInUser" value="">
<input type="hidden" title="ajaxTimeout" value="The call to the JIRA server did not complete within the timeout period. We are unsure of the result of this operation.">
<input type="hidden" title="JiraVersion" value="7.5.2" />
<input type="hidden" title="ajaxUnauthorised" value="You are not authorized to perform this operation. Please log in.">
<input type="hidden" title="baseURL" value="" />
<input type="hidden" title="ajaxCommsError" value="The JIRA server could not be contacted. This may be a temporary glitch or the server may be down. ">
<input type="hidden" title="ajaxServerError" value="The JIRA server was contacted but has returned an error response. We are unsure of the result of this operation.">
<input type="hidden" title="ajaxErrorCloseDialog" value="Close this dialog and press refresh in your browser">
<input type="hidden" title="ajaxErrorDialogHeading" value="Communications Breakdown">

<input type="hidden" title="dirtyMessage" value="You have entered new data on this page. If you navigate away from this page without first saving your data, the changes will be lost.">
<input type="hidden" title="dirtyDialogMessage" value="You have entered new data in this dialog. If you navigate away from this dialog without first saving your data, the changes will be lost. Click cancel to return to the dialog.">
<input type="hidden" title="keyType" value="Type">
<input type="hidden" title="keyThen" value="then">
<input type="hidden" title="dblClickToExpand" value="Double click to expand">
<input type="hidden" title="actions" value="Actions">
<input type="hidden" title="removeItem" value="Remove">
<input type="hidden" title="workflow" value="Workflow">
<input type="hidden" title="labelNew" value="New Label">
<input type="hidden" title="issueActionsHint" value="Begin typing for available operations or press down to see all">
<input type="hidden" title="closelink" value="Close">
<input type="hidden" title="dotOperations" value="Operations">
<input type="hidden" title="dotLoading" value="Loading...">
<input type="hidden" title="frotherSuggestions" value="Suggestions">
<input type="hidden" title="frotherNomatches" value="No Matches">
<input type="hidden" title="multiselectVersionsError" value="{0} is not a valid version.">
<input type="hidden" title="multiselectComponentsError" value="{0} is not a valid component.">
<input type="hidden" title="multiselectGenericError" value="The value {0} is invalid.">


<script type="text/javascript" src="/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-ijjs18/75007/b6b48b2829824b869586ac216d119363/1.0/_/download/batch/jira.webresources:bigpipe-js/jira.webresources:bigpipe-js.js" data-wrm-key="jira.webresources:bigpipe-js" data-wrm-batch-type="resource" data-initially-rendered></script>
<script type="text/javascript" src="/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-ijjs18/75007/b6b48b2829824b869586ac216d119363/1.0/_/download/batch/jira.webresources:bigpipe-init/jira.webresources:bigpipe-init.js" data-wrm-key="jira.webresources:bigpipe-init" data-wrm-batch-type="resource" data-initially-rendered></script>

<form id="jira_request_timing_info" class="dont-default-focus" >
<fieldset class="parameters hidden">
<input type="hidden" title="jira.request.start.millis" value="1514351483064" />
<input type="hidden" title="jira.request.server.time" value="1251" />
<input type="hidden" title="jira.request.id" value="671x2242x1" />
<input type="hidden" title="jira.session.expiry.time" value="-" />
<input type="hidden" title="jira.session.expiry.in.mins" value="-" />
<input id="jiraConcurrentRequests" type="hidden" name="jira.request.concurrent.requests" value="1" />
<input type="hidden" title="db.conns.time.in.ms" value="3" />
REQUEST ID : 671x2242x1
REQUEST TIMESTAMP : [27/Dec/2017:11:11:23 +0600]

db.conns : OpSnapshot{name='db.conns', invocationCount=2, elapsedTotal=3387188, elapsedMin=297001, elapsedMax=3090187, resultSetSize=0, cpuTotal=0, cpuMin=0, cpuMax=0}


There is no Jira running on that base url.  So your base url is set incorrectly in the application and you need to change it to the url over which you connect to Jira.

Dear, then how it come? please check below picture



index.html would normally be returned by a wget that finds a web-server running there, not a running Jira.

Could you

  1. Confirm that the browser image you gave us was a browser running on the droplet?  We don't care about the clients, it's the server that cannot reach itself.
  2. Have a look at the content of the index.html file - does it look like a Jira login/dashboard, or something else?

Dear, here is Jira portal from server. Can you send me your mail address, so i can provide you index.html.JIRA.pngThanks 

Ok, that's all correct. 

I think we need a look at the log file to see what errors are coming back when it performs the check.

Also, is there a proxy involved?  Is that set up correctly?


there is no proxy.

which log need to provide?



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