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i cannot receive jira software invitation email from my company


I cannot receive jira software invitation but i can receive invitation from bitbucket cloud from my company.

We had retried more than 10 times but i still don't see jira invitation for the project. Please help check

1 answer

0 votes
Andy Heinzer Atlassian Team Aug 19, 2022

Hi Phan,

Sorry to hear about this problem.  I took a look at our mail server logs for your address, but I did not find any clear email bounce messages.  In fact I found only one recent message that appears to be a Jira invite:


2022-08-16T10:45:44.000Z 129c45d1-c54e-4c58-b7d0-7f42ac76c9eb 62ea5775fb629a11359f v****** delivery   sparkpost
2022-08-16T10:45:43.000Z 129c45d1-c54e-4c58-b7d0-7f42ac76c9eb 62ea5775fb629a11359f v****** injection   sparkpost

But according to our system, that message was marked as delivered by the destination SMTP mail server.  So I would recommend that you try to send this invite once more.  If that does not arrive, I would suggest showing this log to your mail administrator in order to see if perhaps the message was flagged as spam by your mail system or otherwise redirected away from your inbox.



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