Thank you for reaching out.
Can you please provide us any errors displayed in the atlassian-jira.log file when reproducing the error? You can check the documentation below to know how you can access this file:
Also, can you provide us with the add-on you installed?
Analyzing similar problems reported before, it is possible that you might be facing one of the problems described in the documentation below, although we can not give a precise root cause without the logs:
Can you please follow the steps of the documentation to check if you are facing one of the described errors and properly run the fix steps?
Let us know if you are facing a different problem.
When to use CSV importer When managing your processes in Jira, there are many occasions where you need to create a lot of tasks. Creating them one by one will cost you a lot of time and effort and i...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events