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how to set up "reassign" permission for a client ?

Dear Community,

My customer requirement is very simple, she would like to be able to reassign a JIRA ticket to a new owner. She can't today. 

=> what is the set up for customer access to grant her access to owner reassignment ? 


What we did so far : 

* we created a user group "CLIENT_COMPANY" where the customer's users are 

* we added "Business Analyst" role to the group => that was not enough

* we added "Client" role to the group => that was still not enough 


What else can we do ? Do we need to create a new role and tailor it ? 

Thanks in advance,




1 answer

0 votes
John Funk Community Leader Dec 17, 2021

Hi Matthieu,

Does the customer have a Jira license? If not, they are not going to be able to change anything about the ticket. 

Also, is this a Jira Service Management project?

Hi @John Funk , thanks for catching this up. 

Yes the customer does have a JIRA licence

No, it is not a JSM project.



John Funk Community Leader Dec 21, 2021

In that case, I would use the Permission Helper inside the Permission Scheme for that project. You should check the Assign Issues permission.

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