Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

how to set up "reassign" permission for a client ?

Dear Community,

My customer requirement is very simple, she would like to be able to reassign a JIRA ticket to a new owner. She can't today. 

=> what is the set up for customer access to grant her access to owner reassignment ? 


What we did so far : 

* we created a user group "CLIENT_COMPANY" where the customer's users are 

* we added "Business Analyst" role to the group => that was not enough

* we added "Client" role to the group => that was still not enough 


What else can we do ? Do we need to create a new role and tailor it ? 

Thanks in advance,




1 answer

0 votes
John Funk Community Leader Dec 17, 2021

Hi Matthieu,

Does the customer have a Jira license? If not, they are not going to be able to change anything about the ticket. 

Also, is this a Jira Service Management project?

Hi @John Funk , thanks for catching this up. 

Yes the customer does have a JIRA licence

No, it is not a JSM project.



John Funk Community Leader Dec 21, 2021

In that case, I would use the Permission Helper inside the Permission Scheme for that project. You should check the Assign Issues permission.

John Funk Community Leader Jul 30, 2022

Hey @matthieu.chaimbault  - Did you ever get this solved? 

Suggest an answer

Log in or Sign up to answer

Atlassian Community Events