Dear Community,
My customer requirement is very simple, she would like to be able to reassign a JIRA ticket to a new owner. She can't today.
=> what is the set up for customer access to grant her access to owner reassignment ?
What we did so far :
* we created a user group "CLIENT_COMPANY" where the customer's users are
* we added "Business Analyst" role to the group => that was not enough
* we added "Client" role to the group => that was still not enough
What else can we do ? Do we need to create a new role and tailor it ?
Thanks in advance,
Hi Matthieu,
Does the customer have a Jira license? If not, they are not going to be able to change anything about the ticket.
Also, is this a Jira Service Management project?
Hi @John Funk , thanks for catching this up.
Yes the customer does have a JIRA licence
No, it is not a JSM project.
BR
Matthieu
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In that case, I would use the Permission Helper inside the Permission Scheme for that project. You should check the Assign Issues permission.
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Hey @matthieu.chaimbault - Did you ever get this solved?
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